Policies & Procedures

We believe that each guest should be satisfied with their haircut and/or color service. If for any reason a guest is dissatisfied, we will gladly make adjustments to their haircut and/or color WITHIN 10 DAYS of the original appointment date at no additional charge.

For clients arriving over 15 minutes late, you may need to be rescheduled in order to respect the schedule of other guests. All of our appointments are confirmed via text, email and/or telephone and can be cancelled or rescheduled 48 hours in advance at no charge. We reserve the right to charge 50% of the service fee if the appointment is not cancelled within 48 hours.

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COVID-19 SAFETY PROTOCALS
To ensure your comfort and confidence prior to arriving at Planet Salon, we have developed a training plan for all salon staff to familiarize them with the health and safety protocols. All stylists are instructed on proper sanitation procedures, social distancing guidelines, and how to manage guest interaction in and out of the salon.

New changes include:

Masks are highly recommended, but not required of our guests or staff. If you prefer that your service provider wear a mask, please inform the front desk when you check in.

 

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Tel: (323) 951-1011

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